{"id":9688,"date":"2024-09-08T17:20:51","date_gmt":"2024-09-08T16:20:51","guid":{"rendered":"https:\/\/pearlcandles.nl\/?page_id=9688"},"modified":"2025-12-13T13:00:06","modified_gmt":"2025-12-13T11:00:06","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/pearlcandles.nl\/en\/algemene-voorwaarden\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9688\" class=\"elementor elementor-9688\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc426c9 e-flex e-con-boxed e-con e-parent\" data-id=\"bc426c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-092209e elementor-widget elementor-widget-spacer\" data-id=\"092209e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55198fa elementor-widget elementor-widget-heading\" data-id=\"55198fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b21e197 elementor-widget elementor-widget-text-editor\" data-id=\"b21e197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong>Table of contents<\/strong><\/span><br>Article 1 - Definitions<br>Article 2 - Identity of the entrepreneur<br>Article 3 - Applicability<br>Article 4 - The offer<br>Article 5 - The agreement<br>Article 6 - Right of withdrawal<br>Article 7 - Costs in case of withdrawal<br>Article 8 - Exclusion of the right of withdrawal<br>Article 9 - The price<br>Article 10 - Conformity and warranty<br>Article 11 - Delivery and execution<br>Article 12 - Duration transactions: duration, termination and renewal<br>Article 13 - Payment<br>Article 14 - Complaints procedure<br>Article 15 - Disputes<br>Article 16 - Additional or different provisions<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Article 1 - Definitions<br><\/strong><\/span>In these terms and conditions, the following definitions shall apply:<\/p>\n<ol>\n<li><b>Reflection period:<\/b> the period within which the consumer can exercise his right of withdrawal;<\/li>\n<li><b>Consumer:<\/b> the natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;<\/li>\n<li><b>Day:<\/b> calendar day;<\/li>\n<li><b>Duration transaction:<\/b> a distance contract relating to a series of products and\/or services, the delivery and\/or purchase obligation of which is spread over time;<\/li>\n<li><b>Durable data medium:<\/b> any means that enables the consumer or trader to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information.<\/li>\n<li><b><span lang=\"NL\">Right of withdrawal<\/span><\/b><span lang=\"NL\"><b>:<\/b> the possibility for the consumer to abandon the distance contract within the cooling-off period;<\/span><\/li>\n<li><span lang=\"NL\"><b>Model form:<\/b> the model withdrawal form made available by the trader which a consumer can fill in when he wants to exercise his right of withdrawal.<\/span><\/li>\n<li><span lang=\"NL\"><b>Entrepreneur:<\/b> The natural or legal person offering products and\/or services to consumers at a distance;<\/span><\/li>\n<li><span lang=\"NL\"><b>Remote agreement:<\/b>&nbsp;<\/span>an agreement under which, within the framework of a system organised by the trader for distance selling of products and\/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;<\/li>\n<li><b>Remote communication technology:<\/b> means that can be used to conclude an agreement, without the consumer and trader being together in the same room at the same time.<\/li>\n<li><b>Terms and conditions:<\/b> the present General Terms and Conditions of the entrepreneur.<\/li>\n<\/ol>\n<p><span style=\"text-decoration: underline;\"><strong><br>Article 2 - Identity of the entrepreneur<br><\/strong><\/span>Pearl Candles<br>Rue Lebon 92<br>2440 Geel, Belgium (Note: this is not a physical shop address)<\/p>\n<p>Phone number: +32 488 09 36 27<br>Email address: info@pearlcandles.nl<br>BTW-identificatienummer: BE0803.258.483<\/p>\n<p><u><b>Article 3 - Applicability<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>3.1<\/b>&nbsp;<\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">These general terms and conditions apply to every offer by the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>3.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and they will be sent free of charge to the consumer as soon as possible upon request.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>3.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.<br><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\"><b>3.4 <\/b><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\">In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favourable to him.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>3.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force and the provision in question shall be replaced without delay by mutual agreement with a provision that approximates the purport of the original as much as possible.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>3.6<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Situations not covered by these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.<br><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\"><b>3.7<\/b><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\"> Uncertainties about the interpretation or content of one or more provisions of our terms and conditions are to be interpreted 'in the spirit' of these general terms and conditions.<\/span><\/p>\n<p><u><b>Article 4 - The offer<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>4.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.<br><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\"><b>4.2<\/b><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\"> The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>4.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The offer contains a complete and accurate description of the products and\/or services on offer. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products and\/or services on offer. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>4.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> All images, specifications data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>4.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Images accompanying products are a true representation of the products on offer. Operator cannot guarantee that the colours displayed correspond exactly to the real colours of the products.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>4.6<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the price including taxes;<br><\/span><span style=\"background-color: transparent; color: var( --e-global-color-987417f ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: var( --e-global-typography-text-font-size );\">- any shipping costs;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the manner in which the agreement will be concluded and what actions are necessary to do so;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- whether or not the right of withdrawal applies;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the method of payment, delivery and performance of the agreement;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the period for accepting the offer, or the period within which the entrepreneur guarantees the price;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the level of the rate of distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- whether the contract is archived after its conclusion, and if so on which it can be accessed by the consumer;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the way in which the consumer, before concluding the contract, can check the data provided by him under the contract and, if desired, rectify them;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- any other languages in which, in addition to Dutch, the agreement may be concluded;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the codes of conduct to which the trader has submitted and the way in which the consumer can consult these codes of conduct electronically; and<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the minimum duration of the distance contract in the case of a duration transaction.<\/span><\/p>\n<p><u><b>Article 5 - The agreement<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>5.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>5.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>5.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>5.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>5.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the visiting address of the trader's establishment to which the consumer can address complaints;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the conditions under which and the way in which the consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the information on guarantees and existing after-sales service;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with these data before the execution of the agreement;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- In the case of a duration transaction, the provision of the previous paragraph applies only to the first delivery.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- Each agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.<\/span><\/p>\n<p><u><b>Article 6 - Right of withdrawal<br><\/b><\/u><i style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">On delivery of products:<br><\/i><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>6.1<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>6.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all delivered accessories and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>6.3 <\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the trader within 14 days of receiving the product. The consumer must make this known using the model form or by another means of communication such as e-mail. After the consumer has made it known that he wants to use his right of withdrawal, the consumer should return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of proof of dispatch.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>6.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the customer has not expressed his wish to use his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.<\/span><\/p>\n<p><i>On provision of services:<br><\/i><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>6.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> When services are supplied, the consumer has the option of dissolving the contract without giving reasons for at least 14 days starting from the day of entering into the contract.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>6.6<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> To make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the operator at the time of the offer and\/or at the latest upon delivery.<\/span><\/p>\n<p><u><b>Article 7 - Costs in case of withdrawal<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>7.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">The consumer bears the direct cost of returning the product.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>7.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive evidence of complete return can be presented. Refunds will be made via the same payment method used by the consumer unless the consumer explicitly authorises a different payment method.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>7.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any depreciation in value of the product.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>7.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The consumer cannot be held liable for depreciation of the product if not all legally required information on the right of withdrawal has been provided by the entrepreneur, this should be done before the conclusion of the purchase agreement.<\/span><\/p>\n<p><u><b>Article 8 - Exclusion of the right of withdrawal<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>8.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly stated this in the offer, at least in good time before concluding the contract.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>8.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Exclusion of the right of withdrawal is only possible for products:<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- created by the entrepreneur in accordance with the consumer's specifications;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- which are clearly personal in nature;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- which by their nature cannot be returned;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- which can spoil or age quickly;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- for single newspapers and magazines;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- for audio and video recordings and computer software whose seals have been broken by the consumer;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- for hygienic products whose seals have been broken by the consumer.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>8.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Exclusion of the right of withdrawal is only possible for services:<\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"><br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- whose delivery has started with the consumer's express consent before the cooling-off period has expired;<br><\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"><br><b><u>Article 9 - The price<br><\/u><\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>9.1<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">&nbsp;During the validity period mentioned in the offer, the prices of the products and\/or services offered will not be increased, except for price changes due to changes in VAT rates.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>9.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur's control, with variable prices. This link to fluctuations and the fact that any stated prices are target prices shall be stated with the offer.&nbsp;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>9.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Price increases within 3 months of the conclusion of the agreement are only allowed if they result from legal regulations or provisions.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>9.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- they result from statutory regulations or provisions; or<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the consumer has the power to terminate the agreement from the day on which the price increase takes effect.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- The prices mentioned in the offer of products or services include VAT.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors. In the event of misprints and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.&nbsp;<\/span><\/p>\n<p><u><b>Article 10 - Conformity and warranty<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>10.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">The entrepreneur guarantees that the products and\/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and\/or usability and the existing statutory provisions and\/or government regulations on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>10.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>10.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The legal guarantee applies to all products. The duration of the legal guarantee may vary based on the nature of the product.&nbsp;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>10.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Any defects or faulty products delivered must be reported in writing to the entrepreneur within 2 months of discovery.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>10.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The guarantee does not apply if:<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the consumer has repaired and\/or modified the delivered products himself or had them repaired and\/or modified by third parties;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the delivered products have been exposed to abnormal conditions or otherwise carelessly treated or have been treated contrary to the instructions of the entrepreneur and\/or on the packaging;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- the defectiveness is entirely or partly the result of regulations imposed or to be imposed by the government on the nature or quality of the materials used.<\/span><\/p>\n<p><u><b>Article 11 - Delivery and execution<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The place of delivery is the address that the consumer has made known to the company.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders with convenient speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to contractual damages.&nbsp;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> All delivery periods are indicative. The consumer cannot derive any rights from any deadlines mentioned. Exceeding a deadline does not entitle the consumer to contractual damages.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.6<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>11.7<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The risk of damage and\/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and made known to the entrepreneur, unless explicitly agreed otherwise.<\/span><\/p>\n<p><u><b>Article 12 - Duration transactions: duration, termination and renewal<br><\/b><\/u><i style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">Termination<br><\/i><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.1<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The consumer may terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services at any time, subject to agreed termination rules and a notice period not exceeding one month.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The consumer may terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at any time towards the end of the fixed-term, subject to agreed termination rules and a notice period not exceeding one month.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The consumer may amend the agreements mentioned in the previous paragraphs:<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- terminate at any time and not be limited to termination at a particular time or period;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- at least terminate them in the same manner as they were entered into by him;<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">- always terminate with the same notice period as the entrepreneur has stipulated for himself.<\/span><\/p>\n<p><i>Extension<br><\/i><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> An agreement entered into for a definite period of time and which extends to the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a definite period of time.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Notwithstanding the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer may terminate this renewed contract towards the end of the renewal with a notice period not exceeding one month.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.6<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> A fixed-term contract that has been concluded for the regular delivery of products or services may only be tacitly renewed for an indefinite period of time if the consumer may terminate the contract at any time with a notice period of up to one month and a notice period of up to three months in case the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.7<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> A fixed-term contract for the regular supply of daily or weekly newspapers and magazines by way of introduction (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.<\/span><\/p>\n<p><i>Duration<br><\/i><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>12.8<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.<\/span><\/p>\n<p><u><b>Article 13 - Payment<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>13.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days after the start of the reflection period referred to in Article 6(1). In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>13.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The consumer has the duty to immediately report inaccuracies in payment details provided or mentioned to the operator.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>13.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.<\/span><\/p>\n<p><u><b>Article 14 - Complaints procedure<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Complaints on the performance of the agreement must be submitted to the entrepreneur within 2 months, fully and clearly described, after the consumer has identified the defects.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.3<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.4<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If the complaint cannot be resolved by mutual agreement, a dispute arises which is susceptible to dispute resolution.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.5<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> For complaints, a consumer should first turn to the trader. If the webshop is affiliated with WebwinkelKeur and for complaints that cannot be solved in mutual consultation, the consumer should turn to WebwinkelKeur (<\/span><a style=\"font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\" href=\"http:\/\/www.webwinkelkeur.nl\/\" target=\"_blank\" rel=\"noopener\">www.webwinkelkeur.nl<\/a><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">), it will mediate for free. Check if this online shop has a current membership via <\/span><a style=\"font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\" href=\"https:\/\/www.webwinkelkeur.nl\/ledenlijst\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.webwinkelkeur.nl\/ledenlijst\/<\/a><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">. If there is still no solution, the consumer has the possibility to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur, the decision is binding and both entrepreneur and consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that have to be paid by the consumer to the committee concerned.<\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"><br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.6<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> A complaint does not suspend the operator's obligations unless the operator indicates otherwise in writing.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>14.7<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> If a complaint is found valid by the operator, the operator will, at its discretion, either replace or repair the delivered products free of charge.<\/span><\/p>\n<p><u><b>Article 15 - Disputes<br><\/b><\/u><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>15.1&nbsp;<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. Even if the consumer resides abroad.<br><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); color: var( --e-global-color-987417f );\"><b>15.2<\/b><\/span><span style=\"background-color: transparent; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\"> The Vienna Sales Convention does not apply.<\/span><\/p>\n<p><u><b>Article 16 - Additional or different provisions<br><\/b><\/u><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); color: var( --e-global-color-987417f );\">Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Algemene voorwaarden InhoudsopgaveArtikel 1 &#8211; DefinitiesArtikel 2 &#8211; Identiteit van de ondernemerArtikel 3 &#8211; ToepasselijkheidArtikel 4 &#8211; Het aanbodArtikel 5 &#8211; De overeenkomstArtikel 6 &#8211; HerroepingsrechtArtikel 7 &#8211; Kosten in geval van herroepingArtikel 8 &#8211; Uitsluiting herroepingsrechtArtikel 9 &#8211; De prijsArtikel 10 &#8211; Conformiteit en garantieArtikel 11 &#8211; Levering en uitvoeringArtikel 12 &#8211; Duurtransacties: duur, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9688","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/pages\/9688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/comments?post=9688"}],"version-history":[{"count":3,"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/pages\/9688\/revisions"}],"predecessor-version":[{"id":10635,"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/pages\/9688\/revisions\/10635"}],"wp:attachment":[{"href":"https:\/\/pearlcandles.nl\/en\/wp-json\/wp\/v2\/media?parent=9688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}